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Privacy Policy

Last updated: March 2025

1. Data Controller

Amy Lang
Raw & Real | Die Wandlung
Neue Selbständige (§ 2 Abs. 1 Z 4 GSVG)
Graz, Austria
Email: amylan@ik.me

2. Legal Basis for Data Processing (GDPR)

We process your data based on:

• Art. 6(1)(b) GDPR - Contract performance (providing coaching services)
• Art. 6(1)(a) GDPR - Your consent (for marketing communications)
• Art. 6(1)(f) GDPR - Legitimate interests (improving our services)

2. What Data We Collect

When you use our website or book a call, we may collect:

• Name and email address (when you book a call)
• WhatsApp number (if you contact us via WhatsApp)
• Information you share during discovery calls and coaching sessions
• Payment information (processed securely by our payment provider)

3. How We Use Your Data

We use your data to:

• Provide coaching services
• Communicate with you about appointments and program details
• Process payments
• Improve our services
• Send you relevant information (only if you opt in)

4. Data Storage

Your data is stored securely. We use:

• Cal.com for appointment booking (EU servers)
• WhatsApp for communication (end-to-end encrypted)
• Secure email providers
• Secure payment processors for transactions

Data retention:

• Client data: Stored for the duration of our coaching relationship + 7 years (Austrian tax law requirements)
• Inquiry data: Deleted after 6 months if no contract is established
• Marketing data: Until you withdraw consent

5. Third-Party Services

We use the following third-party services:

• Cal.com - for appointment scheduling
• WhatsApp - for communication
• Payment processors - for secure transactions

These services have their own privacy policies. We recommend reviewing them.

6. Your Rights

Under GDPR (European data protection law), you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Request data portability
• Withdraw consent at any time

7. Cookies

This website uses minimal cookies necessary for functionality. We do not use tracking or advertising cookies.

8. Data Security

We take reasonable measures to protect your data from unauthorized access, alteration, or deletion. However, no internet transmission is 100% secure.

9. Children's Privacy

Our services are not intended for anyone under 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this privacy policy. Changes will be posted on this page with an updated date.

11. Contact Us

For questions about this privacy policy or to exercise your rights, contact:

Amy Lang
Email: amylan@ik.me
WhatsApp: +43 681 20283291

12. Supervisory Authority (Austria)

You have the right to lodge a complaint with the Austrian data protection authority:

Österreichische Datenschutzbehörde
Barichgasse 40-42
1030 Wien, Austria
Tel: +43 1 52 152-0
Email: dsb@dsb.gv.at
Website: www.dsb.gv.at

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